CRM Business Support Specialist

Assignment Description

We are looking for a CRM Business Support Specialist to support the implementation and continued development of Microsoft Dynamics 365 Customer Service.

The role serves as a link between business users and CRM delivery teams, providing functional support and ensuring effective use of the platform. Responsibilities include supporting users and Super Users, coordinating training and onboarding, and maintaining documentation and knowledge materials.

You will also contribute to CRM rollouts across markets and business units, capture user needs and feedback, and help translate these into improvements and enhancement requests. The role has a strong focus on user adoption, knowledge sharing and continuous improvement.

Qualifications:

  • You have hands-on experience with Microsoft Dynamics 365 Customer Service or similar Dynamics 365 CRM solutions.
  • You have experience providing business-oriented CRM support and enabling users to work effectively with CRM solutions.
  • You have strong skills in communication, stakeholder collaboration and user training.
  • You are comfortable working independently and proactively in an international environment.
  • You have experience with documentation, knowledge management and continuous improvement initiatives.
  • You are fluent in English.

Program Lead/Project Manager

Assignment Description

We are looking for a Program Lead/Project Manager for an assignment requiring on-site presence. The role involves leading a complex leasing platform migration from planning through execution and transition into production, with responsibility for scope, timeline, budget, risks, dependencies, deliverables, governance, reporting, steering committee meetings, and decision tracking.

Main Responsibilities

You will work closely with internal business stakeholders to gather, assess, validate and document business needs, and turn them into functional and non-functional requirements for technical implementation. You will also serve as the link between business users and external development teams, ensuring clear communication across technical and non-technical stakeholders.

The assignment includes facilitating workshops, coordinating solution design discussions with technical experts, supporting architectural decisions, managing risks and escalations, and coordinating UAT, defect resolution, production readiness, data migration planning, system integrations and cutover activities. The work should be carried out with clear requirements, controlled risks, strong collaboration and minimal disruption to the business.

Required Qualifications:

  • Experience managing risks and dependencies.
  • Academic degree at bachelor level in Information Technology, Computer Science, Business Administration, Engineering, or another relevant discipline.
  • Technical understanding sufficient to grasp system integrations and API-based architecture.
  • At least seven years of experience from managing complex IT implementation or migration assignments.
  • Ability to read and understand technical documentation and solution designs.
  • Demonstrated experience of leading platform migrations or digital transformation initiatives.
  • Experience documenting requirements and analyzing business processes.
  • Prior experience in comparable regulated environments, including banking, financial services, leasing, or other highly regulated industries, is highly desirable.
  • Experience collaborating with external software suppliers and development teams working across locations.
  • Solid knowledge of software development lifecycle models, such as Agile, Scrum, Waterfall, or hybrid ways of working.
  • Experience using Jira, Confluence, Azure DevOps, or comparable project management tools.
  • Demonstrated ability to handle multiple stakeholders with different priorities.
  • Understanding of data migration principles and common risks connected to migration.
  • Ability to take part in technical discussions and question proposed solutions when appropriate.

It is considered advantageous if you have experience with leasing products and leasing operations, financial systems migrations, product migration and portfolio transformation, data migration projects, vendor management, and regulatory or compliance-driven projects.

Personal Attributes

You should have strong analytical, planning and problem-solving skills, together with the ability to manage stakeholders, communicate clearly and facilitate effectively. The role also requires sound judgement, negotiation and conflict resolution skills, a structured and detail-oriented approach, and the ability to lead and influence in fast-paced, cross-functional environments without direct authority.